SPORTS ENGINE FAQ

Merge Sports Engine Accounts Instructions

.​We show that your athletes and/or family members have multiple accounts.  For all members to have access to the same athlete’s account, all the accounts have to be merged into one primary parent/guardian’s account.  Once this is completed, you should have access to your athlete’s team center. I have included a screenshot of the accounts we show in our back office.  See below.
 
Please note: The athletes account should reflect the parent/guardian’s information in the section titled “Parents/Guardians” in the athlete’s profile and not the athlete's information.  The athlete’s information should be under the section titled “Personal Details”.
 
Use this link and the steps below to merge accounts in SportsEngine. You will need all email addresses and passwords for all accounts that are linked to your athlete to complete this merge.  See steps below
 

1. Use this link to merge all family member SportsEngine accounts into one account, click HERE!
2. Select “Parent/Play”
3. Type your First & Last name in the fields provided
4. Scroll to the section titled “Primary Account” 
5. Fill in the “Email” & “Password” associated with the account you wish to make the primary account. This should be the main Parent/Guardian’s account, not the athletes account.
6. Go to the next section titled “Secondary Account”
7. Fill in the “Email” & “Password” associated with the account you wish to merge with the primary account. 
8. Hit the “Submit Form” button

 
If your family/athlete has multiple accounts, please repeat steps 1-8 until all have been merged under one primary parent’s/guardian’s account.

ADDING A PARENT/GUARDIAN TO ACCOUNT

​We have been getting requests to add an Athlete, and/or Parent/Guardian to SportsEngine accounts. Unfortunately, we do not have the ability in the back office of SportsEngine to add or change information in family accounts, but a guardian can be added to the family account by following the instructions provided below.  This will require the primary account holder for the families account that houses the athlete’s profile, to login and add a “guardian” on the family account for that athlete/parent/guardian to have access to the athlete’s profile and team center for all team wide emails and information that will be sent out by the club or your team’s coach.  Please see the steps below to add a family member to your accounts. 
 
Explanations & Instructions from SportsEngine website:
DEFINING ACCOUNTS, PROFILES, AND GUARDIANS
First, you need to understand that relationship between accounts and profiles. If you're a Netflix user, you'll probably recognize the setup.
· Accounts 
An account is generally created by a parent. You use an email address to create the account and it’s how you log in to SportsEngine both on the web and in the mobile app. You manage your profiles (more on that in a minute), preference settings, access your calendars, and everything else you do with SportsEngine.
· Profiles 
Think of these as “people.” - Each account has its own profile (you’ll sometimes see it referred to as a “self-profile”) that has your information for when you are signing yourself up for something (as a coach, volunteer, manager, or as an athlete yourself). Accounts also create and manage profiles for each athlete/child. These profiles are used when you register a kid for your local club season or program and also are tied to teams when you get placed on a team.
· Guardians 
For each profile in your account, you’re considered a “Guardian”. This relationship gives you the ability to create and receive messages for that athlete’s team, respond to RSVPs, participate in chat and anything else connected to your athlete’s team. As the Guardian, you can also connect other accounts to be guardians to your athletes. This allows multiple parents to receive messages, respond to RSVPS, and participate in chat.
 
Now that we have all of that established. Here are some common questions that come up and what you need to do to solve your challenges.
 
HOW DO I ADD GUARDIANS TO AN ATHLETE PROFILE?
You can add these in the mobile app, or on the web. You’ll just need an email address for the person you’re adding as a guardian. To do this, the primary account holder of the athlete's account that you want to add the parent/guardian to, will have to login to their account and follow the steps below. If the parent/guardian does not have a SportsEngine account set up yet, they will be prompted to do so.
Using an Apple Device

1. Tap Account.

1. Tap on the "Player Profile" you wish to manage beneath Household Information.
2. In the lower right corner, tap the pencil icon.
3. Tap Add Guardian.
4. Enter the "Email Address" of the guardian you wish to add.
   • If you have multiple player profiles that have this person as a guardian, tap the toggle switch to make them a guardian of these profiles as well.
5. In the upper right-hand corner, tap Save.
   • NOTE: The invited guardian will appear in the "Guardians" tab as Pending until their invitation has been accepted. You will receive an email when the guardian has accepted the invite.

 
Using an Android Device

1. Tap Account.
2. Tap on the "Player Profile" you wish to manage beneath Household Information.
3. Tap the Pencil Icon.
4. Tap Add Guardian.
5. Enter the "Email Address" of the guardian you wish to add.
   • If you have multiple player profiles that have this person as a guardian, tap the toggle switch to make them a guardian of these profiles as well.
6. In the upper right-hand corner, tap the Checkmark.
   • NOTE: The invited guardian will appear in the "Guardians" tab as Pending until their invitation has been accepted. You will receive an email when the guardian has accepted the invite.

 
Helpful tip! Athletes 13 or older can create an account and be added as a guardian to their player profile to access the app with their own credentials but still be tied to the primary account.

USAV Membership Instructions

​Subject: IMPORTANT: Missing Athlete's USAV Membership
 
Our records indicate that your athlete is missing her USAV membership which is a requirement to participate in the 22-23 club season with TLVC. Your athlete will not be able to register for the scorers training or be rostered so that she can participate in practice or play in tournaments until this is completed and she is marked eligible by the LoneStar region.  Please complete this TODAY!
 
Below are the instructions to get your athletes USAV membership completed and paid for. 
 
Also, I have attached the USAV membership registration instructions to help walk you through the process, see attached.

To register to start the membership registration process: Click HERE!
 
This registration is very important and needs to be completed as soon as possible.  For your athletes to have access to her Team Center and her team to be accepted in your team’s tournaments, we must submit completed rosters for each team in every tournament.  Before we can submit rosters, each athlete needs to be registered through SportsEngine for the upcoming USAV season and all requirements are met for your athlete to participate. Once you have paid for your athlete’s membership, please make sure that all requirements listed in your profile show in (GREEN) with the following labels (See images below).

HOW TO CHANGE PAYMENT METHODS

1. Sign in, and click the Registrations tab within your dashboard.
   
2. On the right side of the screen, click Order Details.
   
3. Scroll down to your Payment Calendar.
   
4. Next to the payment you wish to update your card information for, click Make Payment.
   
   • A new tab will appear.
     
5. Choose one of the following:
   
   • Submit Next Payment: Choose this option if you want to only pay the next scheduled payment.
     
   • Submit Balance In Full: Choose this option if you want to pay the remaining balance.
     
6. Choose one of the following:
   
   • Use Existing Credit Card
     
   • Enter New Payment Method
     

If Use Existing Credit Card was Selected...

1. Click Make Payment.
   

If Enter New Payment Method was Selected...

1. Click Enter New Payment Method to continue adding your new credit card information.
   

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